Trusted Practitioner gives you everything you need to ethically manage client/patient feedback… and turn it into a powerful marketing tool.
Our system will follow up with your clients/patients on your behalf automatically, and notifies you by email once they have left their feedback.
You can then publish it on your website at the click of a button, along with an optional reply, or follow-up with them privately if there is an issue.
Our fully featured system gives you the same kinds of tools that the big companies enjoy – for a fraction of what they pay – helping you create a cycle of feedback that attracts new clients/patients and grows your business.
Monitor Your Reputation
Our automated followup process eliminates the awkwardness and hassle of feedback collection, and makes it easy for you to get the vital information you need … while you get on with helping people.
And our review dashboard lets you monitor the health of your practice in real time.
Upgrade Your Testimonials
Our feedback collection system lets you turn testimonials into independently verified reviews, making them instantly more believable to your potential clients/patients.
This added level of trust makes it more likely they will choose you over your competitors.
Avoid Damaging Fake Reviews
A negative fake review can not only ruin your day, it can scare away potential business too.
Our unique invitation system ensures that only people you invite can give verified reviews.
Haters, trolls and competitors are locked out, so you stay in control.
Stand Out In The Search Engines
Google loves websites with fresh, structured content, so adding our review display widgets to your website can have a positive impact on your search engine ranking.
Especially as your customers stories most accurately reflect what potential customers are looking for
Our display widgets are fully optimised for SEO, so you get a steady stream of fresh, keyword rich content marked up with review Schema.
Be The Owner Of Your Reviews
Every review you collect on sites like Facebook, Yelp, Google and TrustPilot belongs to them, not you.
You are, in effect, a digital sharecropper, farming on borrowed land.
Not so with us. You keep ownership of your reviews, and because you display them on YOUR website, it means YOU get the SEO benefits from them.
Get More 3rd Party Reviews
We are huge advocates of you “farming your own land” – i.e. owning your reviews – but 3rd party reviews on social media are still important to your marketing.
So as part of our feedback collection process, we can encourage your most enthusiastic supporters to ALSO leave native 3rd party reviews on Google and/or Facebook if you wish.
The links are still there for unhappy people (i.e there is no “review gating”), but the focus of our messaging acknowledges their dissatisfaction, allows them to feel heard, and implies that you will address their feedback.
As a result, they are more likely to wait for your response – giving them time to calm down – instead of rampaging over social media leaving bad reviews.
Share Reviews With A Click
You (and your website visitors) can share your reviews at the click of a button on all the popular social networks.
This not only helps you get in front of more potential clients/patients, it’s also an easy way to create content for your social media feeds.
Collect Feedback Everywhere
To give you maximum flexibility, we offer a number of different options for getting feedback from your clients/patients.
You can request reviews by email and benefit from our standards complaint reminder process.
You can also collect unprompted feedback by using a link in your email signature or website, or by using a QR Code on printed media, such as posters, receipts, and business cards.
Security By Design
Your data is stored on our private cloud based server, hosted by a Tier 1 provider, to ensure maximum privacy and service availability.
We use state of the art 2048-bit SSL and database encryption to give you the highest levels of security the industry has to offer.
And because Trusted Practitioner is a software service (SAAS), we handle all the software updates so you get new features as soon as they are released.
You got into practice to help people overcome their challenges, not to spend all your free shuffling paperwork and ticking boxes.
So should a client/patient ever wish to edit or retract their review, they can do it quickly and easily without any embarrassment or hassle, just by clicking a link.
They don’t even need to bother you – our automated system will do it all – and if they update and resubmit their review, we’ll let you know so you can respond and re-publish it with a click.
World Class Personal Support
We are fully committed to helping you succeed… so if you need help putting the review widgets on your website or have any questions, simply get in touch and we will be more than happy to assist.